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Feedback Culture Training

88% of employees want feedback, yet 57% don't get it on time. 3 hours of role-plays based on your team's real situations.

88% say feedback matters, but 57% don't get honest feedback. Training with role-plays: SBI, feedforward, BOFF. 3 hours of practice on your real situations.

3
hours of practice
3
feedback models
100%
on your real cases
21
days of reinforcement

Why feedback doesn't work in most companies

🤐

Feedback is given but doesn't work

57% of employees don't receive honest feedback (Gallup). Managers give evaluations once a year at performance review — formal and late. Employees learn about problems when it's already too late to fix them.

💥

Feedback triggers defense, not growth

Without proper structure, feedback becomes criticism: 'you did it wrong' instead of 'here's what to improve.' Employees shut down, conflicts simmer, atmosphere deteriorates.

🔄

Same mistakes keep repeating

Without regular feedback, mistakes become habits. Managers accumulate frustration, then dump it all at once. Employee feels it's unfair. Result — demotivation and turnover.

📐

Feedback frameworks

  • SBI (Situation-Behavior-Impact): structure that removes judgment
  • Feedforward (Marshall Goldsmith): focus on the future, not past mistakes
  • BOFF (Behavior-Outcome-Feelings-Future): for difficult conversations
  • 1-on-1: how to structure regular check-ins
🎭

Role-plays on real situations

  • Participants practice on their own work cases, not abstract examples
  • Difficult conversations: lateness, work quality, interpersonal conflicts
  • Feedback from trainer and group after each role-play
📱

Reinforcement system after the training

  • Micro-tasks in Telegram: daily feedback practice (via EdUnit Bot)
  • Templates and checklists for quick application
  • Training is the start; habit forms through 21 days of practice

Feedback Culture: Why Feedback Doesn't Work Without a System

According to Gallup, teams with regular feedback show 14.9% lower turnover. Yet 57% of employees don't receive enough honest feedback, and 26% consider the feedback they do get useless. The gap between the need for feedback and its quality is one of the biggest corporate culture problems.

The reason is simple: nobody teaches how to give feedback. Managers either avoid difficult conversations or deliver feedback as criticism that triggers defensiveness (learn more about managing emotions in our emotional intelligence training). Result — employees don't grow, mistakes repeat, performance review becomes a formality.

EdUnit's feedback culture training is 3 hours of intensive practice. Participants master proven frameworks (SBI, feedforward, BOFF), practice difficult conversations through role-plays on their own real situations, and create an implementation plan for integrating feedback into daily work. After the training, an optional reinforcement system via micro-tasks in Telegram (EdUnit Bot) is available.

What feedback sounds like: before and after

Before training

"You made mistakes in the report again. How many times do I have to tell you? I don't know what to do with you."

Result: employee gets defensive, mistakes repeat

After training (SBI model)

"In the March report, I noticed three discrepancies in the numbers (situation). This affected the budget decision (impact). Let's figure out how to verify data before sending (expectation)."

Result: employee understands the issue and knows what to change

Learning Outcomes

  • Structured feedback skill using the SBI model (Situation-Behavior-Impact)
  • Feedforward technique for focusing on the future, not past mistakes
  • Tools for difficult conversations (BOFF) and regular 1-on-1s
  • Recognizing cognitive biases that prevent objective feedback reception
  • Feedback culture implementation plan: specific steps for the first 3 weeks

How to give feedback at work: the SBI model

The SBI model (Situation-Behavior-Impact) is one of the most effective feedback frameworks for managers. Instead of judging personality ("you're careless"), the manager describes a specific situation, observed behavior, and its impact on results. During training, participants practice SBI on their own real work situations — from report errors to missed deadlines.

Building feedback culture: from training to system

A single feedback training doesn't create a feedback culture — but it starts the process. Participants gain a shared language (SBI, feedforward, BOFF), practice difficult conversations, and leave with a 3-week implementation plan. Daily micro-tasks in Telegram help turn the skill into a habit. For teams where feedback causes stress, we recommend combining with emotional intelligence training.

Turn feedback from stress into a growth tool

Who this training is for

👔

Leaders

Challenge

Feedback causes conflict, not growth. Employees shut down or get offended. Conversations get postponed

Solution

Tools for structured feedback that develops, not wounds. Practice on your situations

👥

Teams

Challenge

Colleagues don't discuss problems — they accumulate, then explode. No habit of giving feedback

Solution

Shared feedback language. Frameworks that reduce tension and make feedback normal

📋

HR & L&D

Challenge

Performance review is a formality. Employees don't grow, managers can't develop them

Solution

Training after which feedback becomes daily practice, not an annual ritual

Vitaly Genarov

Vitaly Genarov

Trainer, CEO EdUnit

Founder of EdUnit, facilitator. HSE University graduate (philosophy). Specializes in feedback and management communication trainings. Worked with teams of 5 to 200 people. Speaker at talent development conferences.

Training program

1

Diagnostic

30 min

Analyzing current feedback situation: barriers, habits. Quick participant survey.

2

Frameworks

60 min

SBI, feedforward, BOFF — structures for different situations. Analysis with examples, not theory.

3

Role-Plays

60 min

Practice on participants' real situations. Feedback from trainer and group.

4

Implementation Plan

30 min

Each participant formulates 3 specific steps for integrating feedback into their practice.

Delivery formats

Corporate Training

Private session for your team. Role-plays based on real company situations. Separate focus for managers.

👥 8-15 people
⏱️ 3 hours
📋 Zoom or in-person, cameras on

Open Training

Mixed group from different companies. Consequence-free practice of difficult conversations.

👥 10-15 people
⏱️ 3 hours
📋 Zoom, camera, microphone

Pricing

Education & NGO

from $300
≈ €276
  • Training for a group up to 15
  • Role-plays and practice
  • Templates and checklists
  • EdUnit certificate
Discuss Training

Business

from $750
≈ €690
  • Training for a group up to 15
  • Customized to your company situations
  • Reinforcement system via EdUnit Bot
  • Templates, checklists, recording
  • Post-training support
Discuss Training

Open training

$25
≈ €23
  • Individual participation in an open group
  • 3 hours of practice with role-plays
  • Templates and checklists
  • EdUnit certificate
Join the waitlist

Prices are indicative. Final cost confirmed in contract.

FAQ

Can you run the training separately for managers?
Yes. For managers, the focus is on developmental feedback, 1-on-1s, and handling resistance. For teams — peer feedback and upward feedback. Optimal approach: managers first, then the full team.
For managers or everyone?
Everyone, but with different focus. Managers get tools for developmental feedback and 1-on-1s. Employees get peer feedback and upward feedback skills. Corporate format allows splitting the focus.
What if the team has a toxic atmosphere?
Feedback training isn't a substitute for team therapy. But it provides frameworks and a 'shared language' that reduce emotional tension in conversations. We recommend combining with emotional intelligence training.
How to reinforce skills after training?
Via EdUnit Bot: daily micro-tasks in Telegram for feedback practice. Tasks: formulate SBI for a real situation, give feedforward to a colleague, run a mini 1-on-1. Habit forms in 21 days.
What group size works?
Optimal 8-15 people. Below 8 — not enough situation variety for role-plays. Above 15 — not enough time for individual practice. For larger teams, we run multiple sessions.

Turn feedback into a habit, not a ritual

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